This website
was published in October 2006. The holidays featured are operated by Quintessential
Travel Ltd(the Company) which is registered in
1. BOOKING
YOUR
To secure your
booking you should complete and sign the Booking Form and forward to the
Company together with the relevant payment (see Section 2 below). A contract
will exist when we issue our confirmation invoice. Special requests should be
indicated on the booking form. The Company will try and arrange for special
requests to be met but these cannot be guaranteed. The Company will not be
liable if any special request is not met. If you arrange your holiday direct
with the Company all correspondence will be forwarded to the lead passenger on
the booking form unless otherwise stipulated. If your
booking is made through a travel agent all communications by the Company will
be made to that address.
2. PAYMENTS
A deposit of 10%
of the holiday cost - subject to a minimum of £150 per person and a maximum of
£1,500 per booking - plus insurance premium if applicable, is payable together
with a completed and signed booking form. Upon receipt of this the Company will
forward our confirmation invoice and
payment of the balance is due no later than 8 weeks before departure. If the
booking is made within 8 weeks of departure, full payment is required at the
time of booking. If the holiday is made through a travel agent, all monies paid
by the client to the travel agent, under or in contemplation of a contract with
Quintessential Travel Ltd are held by the travel agent as an agent of
Quintessential Travel Ltd. If payment is not received on the due date the
holiday or travel arrangements will be liable to cancellation which will lead
to loss of deposit. Tickets and other documents will normally be forwarded
10-14 days before date of departure.
3. PRICE POLICY
Prices on this
website were calculated on the basis of known costs as at 02 September using
the exchange rates as advertised in the Financial Times on 26 July 2006. The
price of unsold holidays may be increased or decreased at any time. The price
of your holiday will be confirmed on booking. When you have booked your holiday
and paid your deposit or the full amount if you book within eight weeks of
departure, the price of your holiday as shown on your confirmation invoice is
guaranteed and will not be subject to any changes or surcharges unless you
elect to change the confirmed booking (see Clause 5). At no time is the Company
liable to give a breakdown of costs due to the nature of the holiday bought by the client. Due to the financial
commitments being made by the above Company we regret we are not able to make
reductions in holiday prices should the £ strengthen. Those holidays which have
not been completed within those date bands detailed within the relevant price
panels will be subject to an applicable reduction or increase.
4. CANCELLATION BY
YOU
Any cancellation
by the client must be advised in writing to the Company (signed by the same
person who signed the booking form). Cancellation will only come into effect on
the day written advice is received by the Company. Recorded or Special Delivery
is strongly recommended. Upon receipt the following charges (excluding
insurance premiums and amendments charges paid) will be payable by the client,
depending upon the number of days prior to departure
|
Days prior to departure date
when written advice of cancellation received |
% of holiday payable |
|
Up
to 56 Days prior |
deposit
forfeit |
|
55-43
Days prior |
30% |
|
42-27
Days prior |
60% |
|
26-14
Days prior |
75% |
|
13-
3 Days prior |
90% |
|
2-0
Days prior |
100% |
Due to some airline
and hotel requirements during peak periods various cancellation charges may apply - the rates above will not be applicable. The
charges will be advised at the time of booking.
5. CHANGES
MADE TO A CONFIRMED BOOKING
This facility is
available and an administration fee of £40.00 (plus communication charges) per
alteration will be charged. Alteration of a booking within 8 weeks of departure
date may incur additional costs.
PLEASE NOTE:
Most flight tickets cannot be changed without payment of cancellation charges
and/or the cost of a replacement ticket.
6.
ALTERATION TO A CONFIRMED BOOKING WHILST ABROAD
We regret that no
credit or refund is possible for any unused services provided in the cost of
your holiday. If you decide to alter your travel arrangements whilst abroad
this is your own responsibility and Quintessential Travel Ltd or the Company's
Agents are not responsible for any extras or difficulties that may arise with
onward travel as a result of such alterations. No credit or refund is possible
for any lost, mislaid, stolen or destroyed documents which could be the subject
of a claim on your own insurance.
7. CANCELLATION OR
ALTERATION BY US
We reserve the
right to cancel your holiday at any time. In the event of the Company having to
alter, amend or cancel the holiday on or before the date when the balance of
payment becomes due, you will be offered a choice of an alternative holiday of
at least comparable standard if available and if this is not acceptable, a full
refund of all monies received by the Company will be due. In the unlikely event
that we have to cancel or materially alter a holiday after the due date (always
providing that the balance has been paid) but more than 14 days before the
intended date of departure, compensation of £10
per person per affected day will be paid to the client or £20 per person per
affected day in the event of cancellation or material alteration within 14 days
of the intended departure date. Circumstances amounting to “force majeure” include any event which we or the supplier of the
services in question could not, even with all due care, foresee or avoid such
as war or threat of war, civil strife, riot, terrorist activity, industrial
dispute, natural or nuclear disaster, fire, sickness, bad weather, the acts of
any Government or public authority and all similar events which are beyond our
control. It is regretted that under such circumstances there will be no
compensation payable. Please note, we are reliant on
information provided by the Foreign Office.
8. OUR
RESPONSIBILITIES
The Company
applies all reasonable checks to ensure that those involved in the preparation
and provision of your holiday maintain the appropriate standards. The
descriptions, information and opinions in this brochure by the Company in
respect of airlines, hotels and other suppliers whose services are used are
given in good faith, based on the latest information at the time of printing.
The Company accepts responsibility for acts/and or omissions of all those in
our employment and all those acting as agents. In addition the Company accepts
responsibility if you suffer death or personal injury as a direct result of the
holiday arrangements failing to be as described and of a reasonable standard.
However the Company will not accept responsibility if there has been no fault
on the part of the Company or its suppliers and the loss, death or personal
injury suffered is attributable to your own acts
or omission, to the acts or omissions of a third party not involved with
providing the services which make up your holiday or to the unusual or
unforeseeable ircumstances whose consequences could
not have been avoided or anticipated. If any client suffers death, illness or
injury whilst overseas arising out of activity which does not form part of the
inclusive holiday arrangements or excursion arranged through us, we shall, at
our discretion offer assistance, provided we are advised of the incident within
90 days of the occurrence. Where legal action is contemplated, our authority
must be obtained prior to commencement of proceedings and be subject to your
undertaking to assign any costs recovered or any benefits received under an
appropriate insurance policy to ourselves. All assistance is provided subject
to a maximum total cost to ourselves of £5000 per booking form. All
responsibilities and obligations in respect of carriage by air and sea are
limited in the manner provided in the relevant International Conventions.
Copies of the relevant International Conventions and the Conditions of Carriage
of the Carrier are available on request from
this office.
9. RESPONSIBILITY
OF THE CLIENT
Any passports,
visas, health certificates, International Driving Licences
and other travel documents required for the
holiday must be obtained by the client, whose responsibility it remains to
ensure that these are all in order and to meet any additional costs incurred
(whether by the client or by the Company on the clients behalf) as a result of
failure to comply with such requirements. You are responsible to arrive at
stated departure times and places and any loss or damage which you suffer
through failure to do so lies with you. The Company has no liability whatsoever
to you through your failure to do so. The Foreign & Commonwealth Advice
Unit may have issued information about your holiday destination. You are
advised to check this information on BBC2 (Ceefax)
page 470 onwards or on the Internet under the address http://www.fco.gov.uk/.
Alternatively, you can contact the ABTA information Department on 0901 2015050
(calls charged at 50p min).
12. C 10.
AIRPORT DELAYS
We use the
schedule services of the world’s major international airlines. These are rarely
subject to lengthy delays. In the unlikely event that this does happen,
arrangements for meals, overnight accommodation, etc. should be met by your
airline. Conditions of carriage are available on request.
11.
COMPLAINTS
Most problems can
be sorted out straight away if we know about them. If you have a complaint you must report it immediately and directly to the
supplier (eg. Hotel Manager), or the emergency
contact numbers provided with your travel documents. If you fail to follow this
procedure, this may affect your rights under this contract, as we have been
deprived of the opportunity to investigate and rectify the problem. If the
problem cannot be resolved locally and you wish to complain, full details must
be received in writing to: Customer Relations Department, Quintessential Travel
Ltd, Enterprise House,
CONSUMER
PROTECTION
The air holidays
in this brochure are ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by
the Civil Aviation Authority. Our ATOL number is ATOL…9455 . In
the unlikely event of our insolvency, the CAA will ensure that you are not
stranded abroad and will arrange to refund any money you have paid to us for
an advance booking. For
further information, visit the ATOL website at www.atol.org.uk... In order to
ensure that the monies you pay for your holiday are protected, we will issue a
confirmation invoice showing the details of the services you have booked
including the price and the amount of money paid by you. You should check these
details carefully and contact us immediately if there
are any discrepancies.
13.
INSURANCE
We believe it is
essential to take out travel insurance when you go on holiday. Quintessential
Travel Ltd has arranged a comprehensive scheme with Essential Insurance
Services Limted, A detailed copy of the cover will be
forwarded with your confirmation invoice. A specimen policy is also available
on request should you require further information before you book. If you
decide to take your own insurance, we insist that you take comparable cover and
details must be advised on the booking form.
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