The holidays featured are operated by
Quintessential Travel Ltd (the Company) which is registered in
1.
BOOKING YOUR
2.
PAYMENTS. A deposit of 10% of the
holiday cost - subject to a minimum of £150 per person and a maximum of £1,500
per booking - plus insurance premium if applicable, is payable together with a
completed and signed booking form. Upon receipt of this the Company will
forward our confirmation invoice and
payment of the balance is due no later than 8 weeks before departure. If the
booking is made within 8 weeks of departure, full payment is required at the
time of booking. If the holiday is made through a travel agent, all monies paid
by the client to the travel agent, under or in contemplation of a contract with
Quintessential Travel Ltd are held by the travel agent as an agent of Quintessential Travel Ltd. If payment
is not received on the due date the holiday or travel arrangements will be
liable to cancellation which will lead to loss of deposit. Tickets and other
documents will normally be forwarded 10-14 days before date of departure.
3.
PRICE POLICY Prices were calculated on the basis of known costs
as at 02 nd Nov 2007 using the exchange rates as advertised in the Financial
Times.. The price of unsold holidays may be increased or decreased at any time.
The price of your holiday will be confirmed on booking. When you have booked
your holiday and paid your deposit or the full amount if you book within eight
weeks of departure, the price of your holiday as shown on your confirmation
invoice is guaranteed and will not be subject to any changes or surcharges
unless you elect to change the confirmed booking (see Clause 5). At no time is
the Company liable to give a breakdown of costs due to the nature of the
holiday bought by the client. Due to the financial commitments being made
by the above Company we regret we are not able to make reductions in holiday
prices should the £ strengthen. Those holidays which have not been completed
within those date bands detailed within the relevant price panels will be
subject to an applicable reduction or increase. We reserve the right to pass on
any fuel surcharges/increases levied by the airline companies on or after
booking is confirmed and deposit paid.
4.
CANCELLATION BY YOU Any cancellation by
the client must be advised in writing to the Company (signed by the same person
who signed the booking form). Cancellation will only come into effect on the
day written advice is received by the Company. Recorded or Special Delivery is
strongly recommended. Upon receipt the following charges (excluding insurance
premiums and amendments charges paid) will be payable by the client, depending
upon the number of days prior to departure
|
Days prior to departure date when written advice
of cancellation received |
% of
holiday payable |
|
Up
to 56 Days prior |
deposit
forfeit |
|
55-43
Days prior |
30% |
|
42-27
Days prior |
60% |
|
26-14
Days prior |
75% |
|
13-
3 Days prior |
90% |
|
2-0
Days prior |
100% |
Due to
some airline and hotel requirements during peak periods various cancellation
charges may apply - the rates above will not be applicable. The charges
will be advised at the time of booking.
5.
CHANGES MADE TO A CONFIRMED BOOKING This
facility is available and an administration fee of £40.00 (plus communication
charges) per alteration will be charged. Alteration of a booking within 8 weeks
of departure date may incur additional costs. PLEASE NOTE: Most flight tickets
cannot be changed without payment of cancellation charges and/or the cost of a
replacement ticket.
6.
ALTERATION TO A CONFIRMED BOOKING WHILST ABROAD We regret that no credit or refund is
possible for any unused services provided in the cost of your holiday. If you
decide to alter your travel arrangements whilst abroad this is your own
responsibility and Quintessential Travel Ltd or the Company's Agents are not
responsible for any extras or difficulties that may arise with onward travel as
a result of such alterations. No credit or refund is possible for any lost,
mislaid, stolen or destroyed documents which could be the subject of a claim on
your own insurance.
7.
CANCELLATION OR ALTERATION BY US We
reserve the right to cancel your holiday at any time. In the event of the
Company having to alter, amend or cancel the holiday on or before the date when
the balance of payment becomes due, you will be offered a choice of an
alternative holiday of at least comparable standard if available and if this is
not acceptable, a full refund of all monies received by the Company will be
due. In the unlikely event that we have to cancel or materially alter a holiday
after the due date (always providing that the balance has been paid) but more
than 14 days before the intended date of departure, compensation of £10
per person per affected day will be paid to the client or £20 per person per
affected day in the event of cancellation or material alteration within 14 days
of the intended departure date. Circumstances amounting to “force majeure”
include any event which we or the supplier of the services in question could
not, even with all due care, foresee or avoid such as war or threat of war,
civil strife, riot, terrorist activity, industrial dispute, natural or nuclear
disaster, fire, sickness, bad weather, the acts of any Government or public
authority and all similar events which are beyond our control. It is regretted
that under such circumstances there will be no compensation payable. Please
note, we are reliant on information provided by the Foreign Office.
8. OUR
RESPONSIBILITIES The Company applies all
reasonable checks to ensure that those involved in the preparation and
provision of your holiday maintain the appropriate standards. The descriptions,
information and opinions in this brochure by the Company in respect of
airlines, hotels and other suppliers whose services are used are given in good
faith, based on the latest information at the time of printing. The Company
accepts responsibility for acts/and or omissions of all those in our employment
and all those acting as agents. In addition the Company accepts responsibility
if you suffer death or personal injury as a direct result of the holiday
arrangements failing to be as described and of a reasonable standard. However
the Company will not accept responsibility if there has been no fault on the
part of the Company or its suppliers and the loss, death or personal injury
suffered is attributable to your own acts or omission, to the acts or
omissions of a third party not involved with providing the services which make
up your holiday or to the unusual or unforeseeable circumstances whose
consequences could not have been avoided or anticipated. If any client suffers
death, illness or injury whilst overseas arising out of activity which does not
form part of the inclusive holiday arrangements or excursion arranged through
us, we shall, at our discretion offer assistance, provided we are advised of
the incident within 90 days of the occurrence. Where legal action is
contemplated, our authority must be obtained prior to commencement of
proceedings and be subject to your undertaking to assign any costs recovered or
any benefits received under an appropriate insurance policy to ourselves. All
assistance is provided subject to a maximum total cost to ourselves of £5000
per booking form. All responsibilities and obligations in respect of carriage
by air and sea are limited in the manner provided in the relevant International
Conventions. Copies of the relevant International Conventions and the
Conditions of Carriage of the Carrier are available on request from this
office.
9.
RESPONSIBILITY OF THE CLIENT Any
passports, visas, health certificates, International Driving Licenses and other
travel documents required for the holiday must be obtained by the client,
whose responsibility it remains to ensure that these are all in order and to
meet any additional costs incurred (whether by the client or by the Company on
the clients behalf) as a result of failure to comply with such requirements.
You are responsible to arrive at stated departure times and places and any loss
or damage which you suffer through failure to do so lies with you. The Company
has no liability whatsoever to you through your failure to do so. The Foreign
& Commonwealth Advice Unit may have issued information about your holiday
destination. You are advised to check this information on BBC2 (Ceefax) page
470 onwards or on the Internet under the address http://www.fco.gov.uk/. Alternatively, you can contact the
ABTA information Department on 0901 2015050 (calls charged at 50p min).
12. C 10.
AIRPORT DELAYS We use the schedule
services of the world’s major international airlines. These are rarely subject
to lengthy delays. In the unlikely event that this does happen, arrangements
for meals, overnight accommodation, etc. should be met by your airline.
Conditions of carriage are available on request.
11. COMPLAINTS Most problems can be sorted out straight
away if we know about them. If you have a complaint you must report it
immediately and directly to the supplier (eg. Hotel Manager), or the emergency
contact numbers provided with your travel documents. If you fail to follow this
procedure, this may affect your rights under this contract, as we have been
deprived of the opportunity to investigate and rectify the problem. If the
problem cannot be resolved locally and you wish to complain, full details must
be received in writing to: Customer Relations Department, Quintessential Travel
Ltd, Enterprise House,
CONSUMER
PROTECTION The air holidays in this
brochure are ATOL Protected, since we hold an Air Travel Organiser’s License
granted by the Civil Aviation Authority. Our ATOL number is ATOL 9455 . In the
unlikely event of our insolvency, the CAA will ensure that you are not stranded
abroad and will arrange to refund any money you have paid to us for an advance
booking. For further information, visit the ATOL website at www.atol.org.uk...
In order to ensure that the monies you pay for your holiday are protected, we
will issue a confirmation invoice showing the details of the services you have
booked including the price and the amount of money paid by you. You should
check these details carefully and contact us immediately if there are any
discrepancies.
13. INSURANCE We believe it is essential to take out travel
insurance when you go on holiday. Quintessential Travel Ltd has arranged a
comprehensive scheme with Insure & Go a detailed copy of the cover will be
forwarded with your confirmation invoice. A specimen policy is also available
on request should you require further information before you book. If you
decide to take your own insurance, we insist that you take comparable cover and
details must be advised on the booking form.